Delivery Information

Delivery Policy

Our rates start at £1.50 for orders under 100g and wil fit into a large letter and £2 for orders that are a little heavier but also fit into a large letter.   

For orders over 200g, and larger in size than a Royal Mail Large Letter, our charge is a flat rate fee of £3.75 no matter how big your order is! 

We use the Royal Mail second class services for packages under 2kg.  Packages over 2kg are sent via a courier service.  We do not post on a Saturday as a general rule.    

Our system is set up so that it will automatically offer you the relevant postage rate.  Unfortunately, it doesn't understand the sizes of items or the limitations of a 'large letter' and on very rare occasions it will be the case that the order can fit into a large letter but you are charged at a higher rate.  In these instances we will endeavor to send as a large letter and refund a portion of the shipping charge.  

Klarna

Regretfully we are no longer able to offer Klarna for technical reasons.  PayPal invoicing is available to spread the cost and items are dispatched once full payment has been received.  Please enquire should you wish to use this service.  

Dispatch Times 

We aim to dispatch all orders within 48 hours maximum, 24 hours where ever possible.  Please check the information bar at the top of the website for the most up to date posting information.  

Royal Mail do a great job delivering within a few days but during busy periods a parcel might take longer than usual.  Royal Mail do not consider a parcel to be lost until 10 working days after the expected date.  If your parcel is taking a little longer than expected we ask you to kindly wait until this period has lapsed before deeming it lost.  Once this period of time has passed we will resend or refund your missing order (at our discretion).  

Please note that orders containing pre-order lines will be dispatched once all items are available.  Should you wish the in stock items to be shipped sooner please place separate orders.